Grace Hayes Mac Mahon
Domestic Assistant & Support Worker
A Dedicated Domestic Assistant, Support Worker and Psychology Graduate
Meet Grace, Experienced Domestic Assistant & Support Worker Grace Mac Mahon is a reliable, caring, and adaptable Domestic Assistant and Support Worker with a strong background in customer service, cleaning, and day-to-day household support. Grace has worked in fast-paced retail and hospitality environments for many years, building excellent time management skills, strong attention to detail, and a consistent, friendly approach with people from all walks of life.
She also holds a Bachelor of Science in Forensic Psychology (First Class Honours), including a placement year with the NHS, where she supported people with psychological conditions through home visits, group support, and therapeutic activities such as art and music therapy on inpatient wards. This experience supports her calm, respectful approach when assisting people with psychosocial needs.
Key Qualifications
Education
First Class Bachelor of Science in Forensic Psychology (with placement year in the NHS) – University of Portsmouth.
NDIS Compliance
NDIS compliant and able to provide all required compliance documents as part of Assist Lifestyle onboarding requirements.
Transport
Holds a full driver’s licence and has her own car, supporting reliable attendance and community-based travel when required.
Experience
Strong experience in cleaning, customer service, and team support across retail and hospitality settings, with additional exposure to mental health support through NHS placement work including group support and home visits.
Holds a full driver’s licence and has her own car, supporting reliable attendance and community-based travel when required.
Skills & Expertise
Key Skills & Abilities
Domestic Assistance and Cleaning
Grace has extensive experience maintaining high standards of cleanliness in busy workplaces. She has strong attention to detail and takes pride in creating safe, tidy, and welcoming spaces.
Support Work and Psychosocial Understanding
Grace has experience supporting people with psychological conditions through her NHS placement, including home visits, group support, and assisting with art and music therapy sessions in inpatient settings.
Customer Service and Communication
Grace has strong people skills developed through retail and hospitality roles. She communicates with patience, professionalism, and warmth, helping create a positive experience for the people she supports.
Organisation and Reliability
Grace is organised, reliable, and able to work well under pressure. She can manage routines, follow procedures, complete tasks efficiently, and work both independently and as part of a team.
Animal-Friendly Support
Grace is comfortable working in pet-friendly homes and supporting participants who have pets or assistance animals. She understands the important role animals can play in wellbeing and routine and provides respectful, safe support in animal-friendly environments.
Professional Experience
Retail and Store Operations – Aldi, UK
Grace delivered high-quality customer service and maintained store standards through merchandising, stock control, cleaning, POS and cash handling, and training new staff.
Hospitality and Team Leadership – Jet Ski World, UK
Grace managed daily operations while supporting customer bookings, food preparation, barista duties, POS and cash handling, staff training, stock management, and cleaning.
Retail and Hospitality Support – Primark and Royal Harbour Brasserie, UK
Grace supported fast-paced teams through customer service, reservations, stock work, cleaning duties, and maintaining high standards.
NHS Placement Experience – Forensic Psychology Placement
Grace supported individuals with psychological conditions through home visits, group programs, report writing, data handling, audits, and assisting with therapeutic activities, including art and music therapy sessions.
Personal Attributes
Grace is known for being punctual, professional, and easy to work with. She is calm under pressure, quick to learn, and brings a supportive, respectful approach to domestic assistance and support work.