Madison Penfold-Peters
Support Worker and Cleaner
A warm and reliable Support Worker and Cleaner with a caring, respectful approach.
Meet Madison, an experienced Support Worker & Cleaner
Madison Penfold-Peters is a warm, reliable, and professional Support Worker and Cleaner who brings a strong background in high-standard housekeeping, customer service, and team leadership.
With experience across luxury accommodation cleaning, childcare, and people-focused roles, Madison is calm under pressure, communicates clearly, and consistently delivers support with respect and care.
Her strengths include building rapport quickly, maintaining safe and tidy environments, and supporting people with patience and empathy. These skills have been developed through years in hospitality, hairdressing, and client service roles.
Key Qualifications
Experience
Strong experience in professional housekeeping/cleaning, customer support, and team training, with proven reliability and people skills suited to disability support and domestic assistance.
NDIS Compliance
NDIS compliant and able to provide all required NDIS onboarding and compliance documents in line with Assist Lifestyle requirements.
Transport
Based in Palmview (4553) and available for local shifts and community access supports as required.
Skills & Expertise
Domestic Assistance and Cleaning
Extensive experience delivering high-standard housekeeping, including detailed room servicing, maintaining hygiene and presentation standards, and following safe cleaning procedures consistently.
Person-Centred Support and Communication
Strong ability to support individuals with patience and empathy, developed through high-volume customer support work and relationship-based client services, including handling concerns respectfully and calmly.
Child and Family Support
Experience providing safe, engaging care for children through private babysitting, with strong communication and routine support for families.
Leadership and Team Training
Demonstrated leadership through team leader and trainer roles, including mentoring new staff, maintaining service standards, and supporting smooth day-to-day operations.
Animal-Friendly Support
Comfortable working in pet-friendly homes and supporting participants who have pets or assistance animals, with a respectful approach to maintaining safe, clean, and welcoming environments.
Professional Experience
Customer Support and Administration
Retention Advisor, Youi Insurance, Sunshine Coast | 2024 – Present
Managed high-volume customer calls, resolved concerns with empathy and professionalism, and completed accurate administration, including email correspondence and data entry.
Client Care and Team Leadership
Senior Hairdresser and Team Leader, Velvet Mane, Sunshine Coast | 2018 – 2024
Delivered personalised client care, built strong relationships through communication and consultation, and supported team development by mentoring apprentices and assisting with daily operations.
Luxury Housekeeping and Staff Training
Housekeeping Attendant and Trainer, No.1 in Hastings Street, Noosa | 2017 – 2018
Performed detailed housekeeping in a luxury setting, maintained strong safety and hygiene standards, and trained new staff on cleaning procedures and service expectations.
Childcare and Routine Support
Babysitter, Private | 2017
Provided safe, reliable care for children and supported routines through clear communication with parents.
Hospitality, Customer Service and Training
Customer Service and Training Roles, Hospitality and Fast Food | 2013 – 2017
Built strong teamwork, reliability, and customer service skills in fast-paced environments, including training new staff and maintaining cleanliness and safety standards.
Personal Attributes
Madison is friendly, dependable, and professional, with a strong work ethic and a calm, respectful manner. She enjoys helping others, takes pride in maintaining clean and safe spaces, and brings positive energy to both support work and domestic assistance.