07 5612 7045

Sharyce Pennisi

Support Coordinator/Psychosocial Recovery Coach

An experienced Support Coordinator and Psychosocial Recovery Coach.

Sharyce has extensive background in community services, disability support, and early childhood education. With her dedication to providing person-centered care and a strong commitment to fostering positive relationships, Sharyce has excelled in roles across various sectors, including disability education, healthcare, and administration.

Sharyce’s combination of practical experience and formal qualifications, including a Bachelor of Psychological Sciences and a Diploma in Community Services, ensures she brings a depth of knowledge and empathy to her Support coordination and Recovery Coach roles. Her expertise in support work, mental health, and childcare highlights her versatility and ability to thrive in dynamic environments.

Key Qualifications

Education

  • Bachelor of Psychological Sciences (2022)
  • Associate Degree in Community Welfare (2018)
  • Diploma in Community Services (Children’s Services) (2012)
  • Certificate III in Community Services (Children’s Services) (2005)
  • Certificate II in Business Administration (2010)
  • Certificate II in Community Services (Children’s Services) (2004)

Compliance

  • Current Blue Card
  • Current Disability Services Yellow Card
  • NDIS Worker Orientation Module
  • First Aid and CPR Certification
  • Open Driver Licence
  • COVID-19 Vaccination
  • Additional NDIS modules in effective communication, safe meals, and infection
    prevention.

Skills & Expertise

Disability Sector

  • Expertise in mental health support, including advocacy, emotional reassurance, and motivational strategies.
  • Experience in planning community activities, managing appointments, and completing case notes.
  • Skilled in behavior management, goal setting, and person-centered care approaches.
  • Expertise in supporting clients with complex mental health needs, developed social participation plans, and provided transport and emotional support.

Early Childhood Education

  • Extensive experience as a Lead Educator, providing nurturing care, developmental programming, and parent engagement.
  • Knowledge of Early Years Learning Framework (EYLF) and behavior management strategies.
  • Child Safety Officer, excelling in creating safe, nurturing, and engaging learning environments for children.

Administration and Customer Service

  • Proficient in CRM systems, handling calls, diary management, and complaint resolution.
  • Strong organizational skills, with experience in invoicing, documentation, and compliance reporting.

General Competencies

  • Strong communication, teamwork, and interpersonal skills.
  • Excellent time management, adaptability, and problem-solving abilities.
  • Proven ability to work under pressure while maintaining attention to detail.

Professional Experience

Support Coordinator and Psychosocial Recovery Coach

Support Worker

  • Provide community access, domestic support, emotional reassurance, and advocacy for clients.
  • Assist with appointments, paperwork, and technology use.

Virtual Receptionist Call Centre

  • Handle inbound and outbound calls, resolve queries, escalate complaints, and manage diaries for clients.

Independent Support Worker

  • Supported clients with complex mental health needs, developed social participation plans, and provided transport and emotional support.

Home Support Association

  • Delivered domestic support, community access, and activity planning to assist clients in achieving personal goals.

Participation Assistant

  • Supported students in meeting academic goals, time management, and study skills development.

Child Safety Support Officer

  • Supervised children, managed case notes, coordinated visits, and supported trauma care efforts.

Early Childhood Roles

Held various positions as a Lead Educator, Float Assistant, and Child Safety Officer, excelling in creating safe, nurturing, and engaging learning environments for children.

Personal Attributes

Sharyce is known for her warm personality, compassion, and unwavering commitment to supporting others. Her exceptional communication skills, combined with her ability to adapt to diverse situations, make her an asset to any team.

Personal Interests

In her spare time, Sharyce enjoys volunteering in her community, engaging in lifelong learning, and spending quality time with her family. She is passionate about making a difference and empowering others to achieve their goals.