Privacy Policy
Welcome to Assist Lifestyle, where your privacy and security are paramount. Located on the beautiful Sunshine Coast, we are committed to providing personalized support through the National Disability Insurance Scheme (NDIS) to those with disabilities and mental health challenges. In this document, we outline how we handle, use, and protect your personal information in compliance with Australian privacy principles and the standards set by the National Disability Insurance Agency (NDIA).
Collecting Your Personal Information
At Assist Lifestyle, the collection of your personal information is fundamental to delivering personalized and effective support services. This information includes but is not limited to your name, email address, physical address, and health details. We gather this data to:
- Assess your needs and design tailored support plans.
- Verify your identity to ensure the security of your information.
- Manage our services and comply with legal obligations.
How We Use Your Information
Your information allows us to provide you with NDIS supports that improve your quality of life. Specifically, we use your data to:
- Communicate with you about your service needs and updates.
- Connect you with suitable support workers and NDIS support coordinators.
- Enhance the services we offer through feedback and performance evaluations.
Rest assured, the use of your personal data is confined strictly to these purposes, ensuring your experience with us is both beneficial and secure.
Disclosure of Your Personal Information
Assist Lifestyle is dedicated to protecting your privacy. We will not disclose your personal information without your explicit consent, except in circumstances required by law or for the direct provision of our services. Situations in which we might share your information include:
- Engagements with NDIS support coordinators for service coordination.
- Legal proceedings, where we are required to divulge information to comply with our legal obligations.
We guarantee that all disclosures are handled with the highest level of privacy and security in line with Australian privacy principles.
Data Security and Retention
To protect your personal information, Assist Lifestyle employs robust security measures. These include electronic security systems and secure management of physical records. We ensure that only authorized personnel have access to your information, and we regularly review our security protocols to prevent unauthorized access or breaches.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely destroy or de-identify the information.
Your Rights and Control
As a valued client of Assist Lifestyle, you have the right to access the personal information we hold about you. You also have the right to request corrections if you find that information is inaccurate, outdated, or incomplete. To exercise these rights, please contact us using the details provided below. We are committed to addressing your concerns promptly and thoroughly.
Use of Cookies and Google Analytics
Our website uses cookies to enhance your user experience and analyze site traffic. These cookies help us understand how visitors interact with our website, providing insights that help us improve our content and navigation. You can choose to accept or reject cookies through your browser settings.
We also use Google Analytics to gather anonymous data about website usage. This information helps us better understand our audience and refine our marketing strategies.
Updates to Our Privacy Policy
Assist Lifestyle may update this privacy policy periodically to reflect changes in legal requirements or our processing practices. When updates are made, they will be posted on our website, and we will indicate the date of the last revision. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions about our privacy policy or the handling of your personal information, please contact us at:
- Email: support@assistlifestyle.com.au
- Phone: 07 5612 7045
- Address: Assist Lifestyle, Sunshine Coast, QLD
Your trust is important to us, and we are committed to safeguarding your personal data and enhancing your quality of life through our services.
By ensuring we address these critical aspects of data privacy and user rights, Assist Lifestyle reaffirms its commitment to the values of trust, transparency, and personal care, distinguishing itself as a leader in NDIS services on the Sunshine Coast.