Assist Lifestyle Pty Ltd (ABN 88 631 939 556) is a registered NDIS provider on the Sunshine Coast. We provide disability support and home care. This policy explains what personal information we collect, why, who we share it with and what you can do about it.

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the privacy requirements that apply to registered NDIS providers.

What we collect

If you ask about support, or we support you

Your name, phone number, email, address and date of birth.
Your NDIS number, plan dates and how your plan is managed, if you have one.
Information about your disability, your health and the support you need. This is sensitive information, and we only collect it with your consent or where the law allows.
Your goals, routines and preferences, so support fits you.
Contact details for family, carers or others you want involved.
Records of the support we provide to you and the payments claimed for it.

If you refer someone to us or contact us on their behalf

Your name, your relationship to the person, your organisation if you have one, and your contact details.
The information you give us about the person you are referring. Please make sure they know you are sharing it.

If you apply to work with us

Your name, contact details, where you live, the role you want and your resume.
Any further information we need to assess your application and, if you join us, to meet our obligations as an employer and NDIS provider.

If you visit our website

With your agreement: which pages you visit, roughly where you are (city or region), what device and browser you use, and how you move around a page. See “Our website” below.

How we collect it

From you: when you fill in a form on our website, call, email or meet with us.
From someone acting for you, such as a family member, carer, support coordinator or plan manager.
From the NDIA, health professionals or other providers, with your consent.
From our website, in the ways described below.

You can look around our website and ask general questions without telling us who you are. We cannot arrange or provide support without knowing who you are.

Why we collect it

To answer your enquiry and work out whether we can help.
To plan, provide and review your supports.
To meet our obligations as a registered NDIS provider, including record keeping, incident management and audits.
To claim payment for supports under your plan.
To consider job applications.
To keep our website working and make it easier to use.
To meet other legal obligations.

We do not sell personal information. We advertise on Google, and our website statistics show how many visitors arrive from those ads, but we do not use information about you or your visit to target advertising at you.

Who we share it with

The NDIA and the NDIS Quality and Safeguards Commission, where required.
Your plan manager, support coordinator, and health or allied health professionals, with your consent.
Family, carers or guardians you have asked us to involve.
Companies that provide services to us, such as website hosting, email, file storage and analytics. They may only use the information to provide that service.
Courts, police or regulators where the law requires it, or where it is needed to prevent serious harm.

Our website

Forms

When you send a form, the details are emailed to our team and a copy is stored in the secure administration area of our website. Our forms use Google reCAPTCHA to stop spam, which sends information about your device and visit to Google.

Analytics and session recording, only if you say yes

When you first visit, we ask whether we can use:

Google Analytics and Google Tag Manager (Google LLC), which count visits and show us which pages people use.
Microsoft Clarity (Microsoft Corporation), which records how pages are used: clicks, scrolling and mouse movement. It lets us replay a visit to find confusing parts of the site. What you type into our forms is hidden from these recordings.

If you say yes, these services set cookies on your device and receive information about your visit. If you say no, they are not loaded. The site works the same either way, and you can change your answer at any time using “Cookie settings” at the bottom of every page.

Videos

House tour videos are hosted on YouTube. Nothing is loaded from YouTube until you choose to play a video.

Links

Our website links to other sites, including the NDIS, Google and social media. Their own privacy policies apply once you leave ours.

Information held overseas

Some of the companies that provide services to us store or process information outside Australia. Our records are kept with Google, and our website statistics are processed by Google and Microsoft. These companies may hold information in the United States and other countries where they operate.

How we look after it

Records are kept in secure Google Drive files.
Access is limited to team members who need the information to do their job.
We keep records for as long as the law requires, and then securely destroy or de-identify them.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.

Decisions made by computer programs

We do not use computer programs to make decisions that significantly affect you. Decisions about your supports are made by people.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. There is no charge for asking.

If we cannot give you access, or do not agree to a correction, we will tell you why in writing.

Complaints

If you think we have mishandled your information, please tell us first:

Marina K., Company Director
Email: hello@assistlifestyle.com.au
Phone: 0485 901 585
Post: 19 Affinity Place, Birtinya QLD 4575

We will acknowledge your complaint within 5 business days and respond within 30 days.

If you are not satisfied, you can contact:

Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992
NDIS Quality and Safeguards Commission (for concerns about NDIS supports): ndiscommission.gov.au, 1800 035 544

For complaints about our services, see our complaints and feedback page.

Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is significant, we will say so on our website.

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